This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion - as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Understand the nature of burnout for developing effective interventionsįor more information on translations of the MBI-GS into languages other than English, please click here.įor more information on the topic of burnout, please click here.īurnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity.Assess and validate the three-dimensional structure of burnout.Assess professional burnout in business, and government professions.The AWS is a companion piece to the MBI and identifies key areas of strengths and weaknesses in the organizational setting. The Maslach Burnout Toolkit combines the MBI with the Areas of Worklife Survey (AWS) to create an assessment to aid burnout prevention and remediation for most professions. Use the Maslach Burnout Toolkit™ for General Use to assess burnout within the worklife context. Use with the Areas of Worklife Survey (AWS) as a Toolkit to measure both the extent and likely cause of burnoutĪdministration: For individual or group administration Professional Efficacy measures satisfaction with past and present accomplishments, and it explicitly assesses an individual's expectations of continued effectiveness at work.Cynicism measures an indifference or a distant attitude towards your work.Exhaustion measures feelings of being overextended and exhausted by one's work.An adaptation of the MBI-GS designed to assess burnout in college and university students, the MBI-GS (S), is available. MBI-General Survey (MBI-GS): The MBI-GS was designed for use with occupational groups other than human services and education, including those working in jobs such as customer service, maintenance, manufacturing, management and most other professions. Recognized as the leading measure of burnout, the Maslach Burnout Inventory™ (MBI) is validated by the extensive research that has been conducted in the more than 35 years since its initial publication.
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